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Patient Liaison (PL)

Job Opportunity

Location:
Remote

Practice:
The Joint Preservation Center

Position Type:
Full-Time / Part-Time

(depending on necessity)

Reports To:
Marketing and Operations Leader

Overview

As a Patient Liaison (PL), your mission is to deliver an exceptional patient experience while supporting the growth and operational excellence of The Joint Preservation Center across multiple locations and time zones within the United States.


 

You will serve as the primary point of contact for patients throughout their surgical journey—guiding them from initial inquiry through post-operative recovery—ensuring clarity, confidence, and a high level of care at every step.


 

In addition to your core responsibilities as a Patient Liaison, you will also provide flexible support across marketing, technology, and operations, contributing to the continuous improvement and scalability of the practice.


 

This is a dynamic role designed for someone who takes ownership, thinks proactively, and is committed to both patient care and operational excellence.

Key Responsibilities

  • Serve as the primary point of contact for patients via phone, email, and text

  • Prequalify patients and ensure all required information is submitted prior to the first consultation

  • Schedule appointments, coordinate logistics, and collect consultation payments when applicable

  • Educate patients on the surgical process, set clear expectations (without providing medical advice), and guide them with clarity and confidence toward treatment decisions

  • Deliver timely, accurate, and consistent communication throughout the entire patient journey, including post-operative follow-up

  • Answer and manage incoming calls, resolving inquiries or directing them appropriately

  • Maintain accurate, complete, and timely documentation of all patient interactions

  • Gather patient satisfaction feedback and testimonials according to established guidelines

  • Uphold strict confidentiality and data security standards

  • Support process documentation, optimization, and implementation, and contribute to cross-functional problem-solving

  • Collaborate effectively with surgeons, clinical teams, and internal staff

Performance Expectations

Your performance will be evaluated based on:


  • Efficiency and quality in completing daily responsibilities

  • Accuracy and consistency in executing processes and procedures

  • Timeliness and reliability in patient communication and follow-up

  • Ability to take ownership and drive tasks to completion without supervision

  • Effectiveness in solving problems and handling unexpected situations

  • Proper and consistent use of systems, tools, and documentation standards

  • Contribution to a smooth, organized, and high-quality patient experience

  • Openness to feedback and demonstrated continuous improvement

  • Contribution to a healthy, positive, and collaborative team environment

Qualifications

  • Strong organizational and time management skills
  • Empathy and patient-centered mindset
  • Strong problem-solving mindset and proactive attitude
  • High attention to detail
  • Ability to learn and clearly explain non-clinical medical information
  • Ability to work in a fast-paced,
team-oriented environment
  • Excellent written and verbal communication skills
  • Comfortable learning and using new software and systems
  • Reliable computer, high-speed internet connection, and professional workspace

Schedule

  • Full-Time / Part-Time

    (depending on necessity)
  • Schedule will be defined based on current operational needs and may evolve over time

Compensation

  • Paid monthly in U.S. Dollars
  • Paid monthly in U.S. Dollars Payment via PayPal, Zelle, or U.S. bank transfer

Our Mission & Culture

We’re on a mission to become the most sought-after orthopedic network in the U.S. for joint preservation — known for clinical excellence, innovation, and a seamless patient experience.

 

At The Joint Preservation Center, we operate with purpose, integrity, and a commitment to excellence. Our values guide how we work and who we hire:

 

  • Put patients first – Prioritize outcomes and experience

  • Embrace a growth mindset – Stay curious and adaptable

  • Lead with confidence and humility – Be expert, yet grounded

  • Kindness matters – Always act with empathy and respect

  • Collaborate to elevate – Win as a team

  • Communicate with clarity – Be transparent and honest

  • Give your 110% – Excellence in every detail

We believe in growing together
— as individuals and as a team
— every step of the way.

The Joint
Preservation
Center

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